Frequently Asked Questions

How will I know that my order shipped?

When carrier tracking is available, a shipping confirmation with the tracking number is sent to the email used at checkout.

How long does order processing take?

Most in-stock orders are prepared within 1–3 business days. Delivery estimates and available shipping methods are shown at checkout. Carrier delays and transportation restrictions can affect final delivery timing.

Can I return an item?

We accept returns within 14 days after delivery when we sent the wrong item or the item arrived damaged or defective; we pay the return shipping. We do not accept change-of-mind returns. See our Return & Refund Policy.

What should I do if an item arrives damaged or incorrect?

Contact contact@dskova.com within 14 days after delivery with your order number and clear photos of the item and packaging.

Are product colors and packaging always identical to the photos?

We work to keep listings accurate. Packaging can be updated by a manufacturer, and screen settings can affect color appearance. The product title, size, and specifications on the listing control.

How can I contact DSKOVA?

Email contact@dskova.com for product, order, shipping, return, or website assistance. Include your order number when applicable.